All systems and services are operating as normal.

Keep Your Account Secure with 2-Factor Authentication (2FA) 

We highly recommend enabling 2-Factor Authentication (2A) on your account to enhance its security. 2FA adds an extra layer of protection, making sure that only you can access your control panel.

For step-by-step instructions on how to set up 2FA, visit: https://www.yoursupportservices.co.uk/cp/am-2F

Scheduled Maintenance: Virginia (Ashburn) USA Router IOS Upgrade

As part of our commitment to quality and continual improvement, we will be carrying out a software upgrade on one of our network routers in Virginia (Ashburn) USA, to address the interfaces being stuck in down state caused by a bug in the current version.

What will happen?
Our network engineering team will upgrade IOS on one of our routers. As the router has a redundant pair, the traffic should continue to pass via a second device. BGP sessions will drop during the maintenance window.
When will the work be carried out?

The maintenance work will begin at 04:00 (EST) on Monday, 13th January 2025 and last until 08:00 (EST) on Monday, 13th January 2025.

Then further work will begin at 04:00 (EST) on Wednesday, 15th January 2025 and last until 08:00 (EST) on Wednesday, 15th January 2025.

Who will be completing the work?
Our experienced iomart network and infrastructure team will handle all the work.

Will I experience downtime?
As with any maintenance work, there is an increased risk to services. Customers with redundant connections may experience a brief period of service disruption as services fail to a backup switch and should consider their services to be “at risk” for the entire duration of the maintenance window.

Customers without the redundant connection should consider their services to be “affected” for the entire duration of the maintenance window.

If you have any further questions or concerns regarding this work, please contact the VIP Support team or your Account Manager.

Maintenance: DC2 – ACI Hardware & Software Upgrade
As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on the 24th, 25th, and 26th January 2025. The work will specifically involve the network in Data Centre London (DC2). We are writing to inform you of our intention to carry out this maintenance.

What will happen?
During the maintenance window the resilient Data Centre Switching Fabric in DC2 will be upgraded.

When will the work be carried out?
The maintenance work will commence at 21:00 (GMT) on Friday, 24th January 2025 and last until 13:00 (GMT) on Sunday, 26th January 2025.

Who will be completing the work?
All updates to the DC2 devices will be carried out by our iomart network team.

Will I experience downtime?
Due to multiple levels of resiliency in the DC2 Data Centre Switching Fabric there is no expected downtime to existing services during the work. However, during the maintenance window the automation that handles the provisioning of new networks will be disabled, so it will not be possible to provision new customer networks during this time.

If you have any further questions or concerns regarding this work, please contact your Account Manager