Mail Forwarding Issues to Yahoo – Monday 21/10/2024
We are aware of an issue when forwarding to yahoo.co.uk email addresses from our mail platform.
This is being investigated by our Systems Administrators and we are working with Yahoo on a resolution.
We are aware of some circulating emails asking customers to verify their existing email address before it’s deleted.
Please be assured that these emails are not coming from us and are believed to be malicious in nature and should be ignored.
Read more here: https://www.easyspace.com/blog/2024/10/18/domain-service-spam-domain-name-emails/
Keep Your Account Secure with 2-Factor Authentication (2FA)
We highly recommend enabling 2-Factor Authentication (2A) on your account to enhance its security. 2FA adds an extra layer of protection, making sure that only you can access your control panel.
For step-by-step instructions on how to set up 2FA, visit: https://www.yoursupportservices.co.uk/cp/am-2FA
Stay safe and secure online!
Planned Maintenance Notification 27th October 2024
Maintenance: Ticket system patching
As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance work on Sunday 27th October 2024. The work will specifically involve backend maintenance to our ticketing system.
When will the work be carried out?
The maintenance work will start at 11:00 GMT on Sunday 27th October 2024 and last until 13:00 GMT Sunday 27th October 2024.
Will I experience downtime?
During the maintenance window customer services will not be impacted but it will not be possible to raise or respond to tickets during the maintenance.
If you experience any incidents during this maintenance window that are urgent, please open a live chat via your customer control panel.
Planned Maintenance Notification 28th October 2024
Gosport Cooling Systems Replacement Project
iomart will be carrying out works to replace all of the air conditioning units in both data halls in Gosport, the works will be carried out over an eight-month period. The existing units are at end of life and will be replaced with new units that are more efficient and reliable. The contractor carrying out the work will be Sudlows who specialise in carrying out works in critical infrastructure environments. iomart has used Sudlows previously to successfully carry out cooling system replacement works in a live data centre environment.
How the work will be carried out
We will be replacing the existing units in a phased approach to ensure continuity of cooling to the Data Halls and that the space is not compromised with regards to the environmental temperature within the room. The work will be carried out on a one-unit-out, one-unit-in basis
When will the work be carried out?
The work is due to begin on 28th October 2024 with scheduled completion due in June 2025 Who will be completing the work? Sudlows will be the main contractor carrying out the works, working in tandem with iomart management and electrical staff.
Will I experience downtime?
As with any type of work of this nature, there is a risk of downtime, however the planned works are expected to be non-service affecting. Should any issues arise, the work will be halted and reverted to maintain the data hall temperatures and conditions