We are currently experiencing an incident affecting network connectivity into our DC5 datacentre in Maidenhead.
We have been working closely with out upstream service proved throughout to resolve.
The incident is affecting a select number of customers who may experience degraded performance as a consequence.
Please contact your Support Desk should you experience any issues while this incident is ongoing
As part of our commitment to quality and continual improvement, we will be performing an upgrade to our website hosting storage infrastructure in our Glasgow (DC1) and London (DC2) locations.
We already continually synchronise your website hosting files between both old and new locations.
From Wednesday 23rd January until Thursday 31st January there will be a 3 hour maintenance window during the hours of 9pm and 12 midnight (GMT).
During this time your website files will be locked to a “READ ONLY” status meaning you cannot upload or update any files within your web hosting space.
Your website may come offline for up to 5 minutes at the start of the maintenance and again at the end. During the 3 hour window your website will be available online for visitors to view as normal.
As with any upgrade or maintenance work, there is a risk to the platform, this upgrade however has been classified as low risk.
Should you have any questions or concerns please contact your Support Team.
London (DC2) VNX Maintenance
As part of our commitment to quality and continual improvement, we have identified a faulty component on our DC2-VNX-01 array in our London (DC2) datacentre and will be arranging for the vendor, Dell EMC, to replace the faulty part. The storage processor is currently serving data but we are proactively replacing this due to some errors we have identified within the array logs
What will happen?
The VNX Storage Array Storage Processor B (SPB) CPU will be replaced. This is a field replaceable IO module. The Dell EMC Engineer will first ensure that the storage processor can be powered down safely prior to removal (write caching does not need disabled on this version of the OS). Once confirmed, the module will be replaced and the storage processor will be powered back on.
When will the work be carried out?
The maintenance work will begin at 23:00 (GMT) on Wednesday 23rd January 2019 and will last until 00:00 (GMT) on Thursday 24th January 2019.
Will I experience downtime?
As with any upgrade or maintenance work there are risks present.
To mitigate these risks, the Dell EMC VNX system is an active/active system and the partner service processor will take over the tasks of both service processors during the work. We have established that the array performance is such that this should cause no loss of performance. All storage paths to each storage processor are also served via redundant storage fabrics.