All systems and services operating as normal.
Planned Maintenance Notification – 28th March 2025

Maintenance: Update – DC5 Vcloud (VCD) Edge Server Firmware
Updates

As part of our commitment to quality and continual improvement, Iomart will perform maintenance in the DC5 Vcloud (VCD) management environment.

The work will specifically involve updating the Edge ESXi servers with the latest firmware.

What will happen?
Our Infrastructure Team will migrate the Edge VM off the ESXi server being updated.
The server will then be put into maintenance mode and the updates installed.

When will the work be carried out?
The maintenance work will be completed from 07:00 to 17:30 on 28th March (GMT) to the following schedule.

07:00 to 07:30 complete the live migration of the Edge VM from the Edge ESXi server and enter the server into maintenance mode.

07:30 to 17:30 complete the firmware update of the Edge ESXi server.

Who will be completing the work?
All maintenance activities will be completed by our Iomart infrastructure engineers.

Will I experience downtime?
During the maintenance window, there will be no downtime, and all Virtual Machines, workloads and services will continue to operate as normal.

There is a small risk that network connectivity into the VCD environment may be disrupted for a few seconds during the live migration of the Edge VM.

Planned Maintenance Notification Maintenance: DC5 – ACI Hardware & Software Upgrade 10th April 2025

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Thursday, 10th April 2025.

The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance.

What will happen?
During the maintenance window the resilient border nodes will be undergoing cable maintenance with minor reconfigurations to allow for further upgrades and platform expansion.

When will the work be carried out?
The maintenance work will commence at 23:00 (BST) on Thursday, 10th April 2025 and last until 04:00 (BST) on Friday, 11th April 2025.

Who will be completing the work?
All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime?
Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5.